Why do we keep your data?

We need to keep your name, email address and phone number in case we need to contact you about a booking you’ve made, for example if there is a cancellation.

If you have subscribed to our mailing list we keep your name and email address so that we can send you details of future productions. Typically this will be two or three emails a year.

What data do we keep?

If you have made a booking with Compton Players, we may keep your name, email address and phone number (your Contact Details). As part of the booking process you supply your physical address which is saved with your other Contact details. We don’t use this address.

If you have subscribed to our mailing list we keep your name and email address (your Mailing List Details).

We don’t keep any other data about you. In particular, we don’t have any information about credit or debit cards that you may have used to make online bookings as this is all controlled by our seat booking platform TryBooking and Stripe, the card processing company, and we don’t have access to it.

TryBooking keeps your Contact Details which they share with us. They pass your email address to Stripe so that they can confirm transactions with you. TryBooking collect your credit or debit card details but they don’t share these with us; they pass the details to Stripe but do not retain the full card details, in compliance with the Payment Card Industry Standard (“PCI”). The TryBooking privacy policy is here and the Stripe privacy policy is here.

Where is the data kept?

Your Contact Details are held on TryBooking’s secure servers in Ireland. Your Mailing List Details are held by MailChimp, our emailing automation platform. If you subscribe to our mailing list, the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

We do not share your data with anybody else.

Who has access to the data?

Your Contact Details are accessible to Compton Players members who have been authorised to access the booking system. Your Mailing List Details are accessible to the Compton Players publicity manager and the Box Office manager.

How can you see what data we hold for you?

Email us at boxoffice@comptonplayers.co.uk.

How do you unsubscribe from the Mailing List?

You can click the unsubscribe link in the footer of any email you receive from us, or you can email us at boxoffice@comptonplayers.co.uk.

What do you do if you want us to remove your Contact Details?

To remove your Contact Details, visit the TryBooking GDPR page and see the section on Deleting Data.

Complaints or problems

If you have any complaints or problems about how your data is being handled, please email our chairman at chair@comptonplayers.co.uk.